Returns Policy
14-Day Peace of Mind
We want you to be completely happy with your purchase. If you're not, we're here to help.
14-Day Returns
Simple, fair, and hassle-free
Return Window
You have 14 days from the date you receive your order to request a return.
Return Conditions
Items must be unused and in original condition
All figures and accessories should be intact and unassembled
Original packaging required
Items must be returned in their original packaging where possible
Proof of purchase required
Order confirmation email or TikTok Shop receipt
How to Request a Return
Contact Us
Email us at hello.tinyheroesshop@gmail.com or message us through TikTok Shop with your order details and reason for return.
Receive Return Instructions
We'll respond within 24-48 hours with a return address and any specific instructions.
Post Your Return
Pack items securely and post them back to us. We recommend using a tracked service.
Receive Your Refund
Once we receive and inspect the return, we'll process your refund within 5 business days.
Important Notes
- Return postage costs are the responsibility of the buyer unless the item is faulty or incorrect
- Refunds will be issued to the original payment method
- For faulty or damaged items, please contact us immediately with photos
- Questions about returns? Get in touch