Frequently Asked Questions
Got Questions? We've Got Answers
Everything you need to know about Tiny Heroes Shop, our products, and how we work.
Important: We Only Sell Bundles
Individual character figures and mega figures are NOT sold separately. Character figures come in Bundles of 5 or 10. Mega Figures come in Bundles of 2 or 4. This allows us to offer you the best value with quality bundles at miniature prices.
Do you sell individual character figures or mega figures separately?
Our heroes never fight alone! Character figures are available in Bundles of 5 or 10, and Mega Figures come in Bundles of 2 or 4. We do not sell single character figures or single mega figures on their own. However, legendary items can stand solo! Our Master Sets, Medium Gift Boxes, and Large Gift Boxes are sold individually as complete heroic collections. This way, you get epic value, powerful bundles, and special sets worthy of any hero's shelf.
What are Bundles?
Bundles are our carefully curated collections of character figures or mega figures, grouped by theme. Each Bundle includes multiple figures and accessories, giving you a complete collection at an unbeatable price. Think of them as the ultimate starter pack for any theme you love!
Are your figures designed to work with other building block sizes?
Yes! All our character figures and mega figures are designed to work with standard building block sizes. They fit perfectly with the bricks and sets you already own, so you can expand your collection seamlessly.
What quality can I expect?
We pride ourselves on premium quality. Our figures are made from high-quality ABS plastic that is non-toxic, durable, and recyclable. Every order is packaged in our gold-standard packaging to ensure your heroes arrive in perfect condition.
Where do you ship to?
We currently ship to UK addresses only. All orders are sent via Royal Mail 48 Tracked for just £1.99, with full tracking provided so you can follow your heroes on their journey.
How long does delivery take?
Orders are typically dispatched within 1-2 business days. Once dispatched, Royal Mail 48 Tracked usually delivers within 2-3 working days. You'll receive tracking details via email so you can monitor your delivery.
How do I pay for my order?
All our products are sold through our TikTok Shop, which means you benefit from TikTok's secure checkout and buyer protection. Payment options include various methods supported by TikTok Shop.
What is your returns policy?
We offer a 14-day returns policy. If you're not completely happy with your purchase, you can return unused items in their original packaging for a full refund. See our Returns page for full details.
How can I contact you?
You can reach us by email at hello.tinyheroesshop@gmail.com or through our TikTok Shop messaging. We aim to respond to all enquiries within 24-48 hours.