Frequently Asked Questions
Got Questions? We've Got Answers
Everything you need to know about Tiny Heroes Shop, our products, and how we work.
What are Bundles?
Bundles are our carefully curated collections of character figures or mega figures, grouped by theme. Each Bundle includes multiple figures and accessories, giving you a complete collection at an unbeatable price. Think of them as the ultimate starter pack for any theme you love!
Are your figures designed to work with other building block sizes?
Yes! All our character figures and mega figures are designed to work with standard building block sizes. They fit perfectly with the bricks and sets you already own, so you can expand your collection seamlessly.
What quality can I expect?
We pride ourselves on premium quality. Our figures are made from high-quality ABS plastic that is non-toxic, durable, and recyclable. Every order is packaged in our gold-standard packaging to ensure your heroes arrive in perfect condition.
Where do you ship to?
We currently ship to UK addresses only. All orders are sent via Royal Mail Tracked 48 or Evri Tracked 48, with full tracking provided so you can follow your order every step of the way.
How long does delivery take?
Orders are typically dispatched within 1–2 working days. Once dispatched, delivery usually takes 3–5 working days via Royal Mail Tracked 48 or Evri Tracked 48. You'll receive tracking details by email as soon as your order is on the way.
How do I pay for my order?
We accept secure payments directly on our website using Stripe. Stripe is a globally trusted payment provider used by millions of businesses. It securely handles all transactions and supports a wide range of payment methods including Visa, Mastercard, American Express, Apple Pay, and Google Pay. Your payment details are encrypted and never stored on our servers, ensuring a safe and secure checkout experience every time.
What is your returns policy?
We offer a 14-day returns policy. If you're not completely happy with your purchase, you can return unused items in their original packaging for a full refund. See our Returns page for full details.
How can I contact you?
If you have any questions, feel free to get in touch using our contact form. We're always happy to help and aim to respond within 24–48 hours.
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